SHIPPING POLICY
IS SHIPPING FREE?
Shipping is free in the US on all orders above US$50. For our international customers, we have weight based shipping rates.
WHEN WILL MY ORDER BE SHIPPED?
Your order will be shipped within 2 working days and a tracking number will be provided to you. Please note that the tracking information may take 2-4 days to show initially before it starts updating the real-time status. Our standard shipping time in USA is 5-12 business days and outside USA is 7-15 business days.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and we will do everything we can to get you your order as fast as we can! Due to the popularity of our offers, please allow an estimated 5-12 business days for your order to arrive in the USA (varies from product to product). Other countries can take an estimated up to 15 working days (varies from product to product) due to distance traveling and customs. Please note that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please feel free to contact us from our website's contact page or send us an email at support@arkjunction.com and we will respond you maximum within 24 hours. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
